For EAP and occupational health providers

Updated 28 September 2026

An EAP or occupational health provider can use the Intelligent Wellbeing Engine to show each employer client how its workforce is doing, round by round, with confidence intervals and without any individual's answers in the report.

Your employer clients ask what they are getting for the service. The IWE gives you a fortnightly, organisation-level measure you can put in front of them. It is anonymous by construction, and every number states how sure it is.

What your employer clients see

• Results for the organisation as a whole. Each employer client is one unit in the IWE. Units do not nest, so there are no team or department cuts that could narrow down to one person.
• A wellbeing index and a result for each question, each with a 95% confidence interval, the number of people it rests on, the headcount and the completion rate.
• A provisional label on small groups. Results from five to nine people are marked provisional.
• Nothing below five. A result for fewer than five people cannot be stored. The row arrives as withheld, with a coded reason and no value.
• Change over time. Each round is a new set of rows, so you can show the index across rounds with its interval each time.
• A standard export. Results export in the format of the Open Workplace Health Standard, which the employer can read without your software.

What nobody sees

No API endpoint returns one person's answers or scores to you, to the employer or to us. The person answering sees no score either. In the hosted check-in, answers go from the person's browser straight to the IWE, and your product never handles them. Organisation-level results are the only output.

The check-in's support panel lists Samaritans, Mind and the person's workplace EAP. For an EAP, that last line points people to your own service. The panel is fixed; your product cannot edit or remove it.

What it can and cannot show

The IWE shows how a workforce is doing over time, with the uncertainty stated. It does not show that your service caused a change. A rising index next to a period of your support is an association, and the interval tells you how much weight it can bear. Say it that way to your clients and the numbers will hold up when they are questioned.

For more on why small groups need wide intervals, read small-team confidence intervals, which has a calculator. For why the floor is five, read why n≥5.

How you put it in your service

1. Your app or portal hosts the check-in. Any product with signed-in people can show it in one iframe, from a member app to a staff portal. The embed quickstart has the code.
2. You sync each client's roster with your own opaque IDs, one unit per employer. The IWE never needs a name, and an email address is optional.
3. Your server reads results for each employer and shows them in your reporting, with the interval, the provisional label and the withheld rows as the IWE returns them.
4. You pass certification before production keys: an automated check of your results view, then a short review. How going live works.

What it costs

10p per enrolled user per month, up to 100,000 enrolled users, with a £250 monthly minimum in production. The sandbox is free. Signposting to your own service catalogue is planned as a later tier and is not sold yet. The full rate card.